Our Commitment
At Eternal TV, we strive to provide the best possible service and ensure our customers are satisfied. Our policy is designed to be transparent and fair. We strongly encourage all users to take advantage of our free 24-hour trial to test the service and ensure it meets your expectations before making a purchase.
General Policy
Due to the nature of our digital service and the immediate access provided upon subscription, we generally have a no-refund policy once a subscription is activated. The cost of server resources and channel access are incurred immediately upon purchase.
When a Refund May Be Considered
We may consider a partial or full refund in the following exceptional circumstances, evaluated on a case-by-case basis:
- Major Service Failure: If you experience a complete service outage for an extended period (more than 72 consecutive hours) due to a fault on our end.
- Billing Error: If you were charged incorrectly due to a technical error in our payment system.
Refunds will not be issued for reasons such as: dissatisfaction with the channel lineup, issues with your internet provider, device compatibility problems that could have been tested during the trial, or deciding you no longer need the service.
How to Request a Refund
If you believe your situation qualifies for a refund under the exceptions listed above, please contact our support team within 7 days of the purchase or service issue. You must provide a detailed explanation and any relevant evidence (e.g., screenshots).
Contact Us
For any questions about our Refund Policy, please contact us:
Email: [email protected]